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Free standard shipping on orders
Free Worldwide Shipping & Duties Covered
We are pleased to offer Free Worldwide Shipping on all orders, delivering to all countries and regions supported by our logistics network. There are no restrictions on order quantity, parcel size, or shipment weight — every order ships at no cost to you. In addition, all customs duties, import taxes, and government-imposed fees associated with your shipment will be fully covered by us, ensuring you will not incur any extra charges upon delivery.
Please note that delivery times may vary due to local customs procedures and carrier conditions, but your shipping and customs costs will remain completely free under this policy.
We provide a secure and reliable Free Returns service for all customers. Items that remain unused and unopened may be returned within 60 days for a full refund.
All return shipping expenses, including customs-related fees, are fully covered by us.
Refund processing will be completed within 4 weeks from the date the return shipment is sent, regardless of whether the package has arrived at our facility. In general, refunds are finalized significantly earlier, ensuring a smooth and dependable experience.
Important: If your skin is new to Retinol, gradually ease it into routine, working up to daily usage as tolerated. You may experience mild redness, a warm, tingling sensation or flaking (skin exfoliation). These are normal, temporary indications that the formula is working. If effects persist or cause discomfort, limit use to once every other day until your skin adjusts, then revert to daily use. In daytime, it is recommended to apply broad-spectrum sunscreen SPF 30 or higher.
Apply twice daily to cleansed face and neck. Smooth a pearl-sized amount evenly in gentle massaging strokes until fully absorbed. Replace and tighten cap when not in use.
Water, Pentaerythrityl Tetraethylhexanoate, Glycerin, Dimethicone, PPG-15 Stearyl Ether, Stearyl Alcohol, Cetearyl Alcohol, Butylene Glycol, Glyceryl Behenate, Ceteareth-20, Isohexadecane, Dimethicone Crosspolymer, Cyclopentasiloxane, Cellulose, Sodium Polyacrylate, Phenoxyethanol, Caprylyl Glycol, Sodium Acryloyldimethyltaurate/VP Crosspolymer, Polyacrylamide, Fragrance, C13-14 Isoparaffin, Chlorphenesin, Polysorbate 20, Hydrolyzed Myrtus Communis Leaf Extract, Retinol, BHT, Sodium Hyaluronate, Disodium EDTA, Sodium Hydroxide, Laureth-7, Ascorbic Acid
Apply twice daily to cleansed face and neck. Smooth a pearl-sized amount evenly in gentle massaging strokes until fully absorbed. Replace and tighten cap when not in use. For Retinol beginners, gradually phase into your skincare routine, working up to twice daily as tolerated. In the daytime, always protect skin with a Broad Spectrum SPF 30 sunscreen or higher. Questions? 800-582-4048; Outside US, dial collect 215-273-8755 or neutrogena.com
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